Shipping & Returns Policy

Shipping Policy

We can currently ship to any address in the United States and Canada.

USA
We currently charge $5.99 for standard shipping.
We offer Free Shipping if you spend $30 or more.
Depending on your location, delivery may take between 4-7 business days from when the order is processed. If you place the order after 12pm, it will be processed on the next business day.

CHRISTMAS CUT-OFF DATES:

Please note that our cut-off dates confirmed by our courier for Christmas are:
- December 13th for standard shipping
- December 19th for expedited shipping

These dates are meant as guidelines and are not guaranteed unless stated. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions affecting parts of our fulfilment network etc.) may delay your orders. Please note that our last order dates are based on normal conditions so in exceptional conditions it might happen that your order arrives after Christmas despite you ordering before the date provided.

 

CANADA

We currently charge $25 for standard shipping.
We offer Free Shipping when you spend over $100.
Depending on your location, delivery may take between 7-30 business days from when the order is processed. If you place the order after 12pm, it will be processed on the next business day. 

Orders that are shipped to countries outside of the US are shipped on a DDU (delivery duty unpaid) basis. DDU (delivery duty unpaid) means that you may be liable to pay local sales taxes and customs duties on arrival of our order. Where this is the case, you will need to pay these costs to release your order from customs before it is delivered to you.

CHRISTMAS CUT-OFF DATES:
Please note that our cut-off dates confirmed by our courier for Christmas are:
- December 9th for international shipping

These dates are meant as guidelines and are not guaranteed unless stated. Please be aware that external factors beyond our control (such as strikes, adverse weather conditions affecting parts of our fulfilment network etc.) may delay your orders. Please note that our last order dates are based on normal conditions so in exceptional conditions it might happen that your order arrives after Christmas despite you ordering before the date provided.

 

Return Policy

If for any reason you are not satisfied with your purchase, you may return the order for a full refund within 15 days of original purchase date.

At this moment, we can only accept returns within the United States. We are unable to process returns for orders that are not directly purchased on curlsmith.com
To return your products, please contact our Customer Care with your Order Number at: hello@curlsmith.com - we will provide you with a return label and confirm the exact next steps.

If you are returning an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance at your expense.

SALE ITEMS & BUNDLES
Please note that Black Friday and Cyber Week, Sale Items and Bundles are non-refundable.

EXCHANGES
We can only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@curlsmith.com and we will arrange it.

MISSING PRODUCTS
If your products never arrived / went missing, you have 15 days to notify us and claim a full refund or request a re-shipment.

Late or Missing Refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@curlsmith.com.